Overhaul
For Businesses Outgrowing a Quick Fix — From $10,000 CAD · 10–14 weeks
The Operations & Client Experience Overhaul is Above All Admin's flagship engagement — built for businesses navigating real growth: managing a team, multiple service lines, or systems that have outgrown their original structure. Above All Admin is an operations consultancy for small businesses across Canada — this is where deeper, sustained transformation happens for businesses ready for it.
What's Included
Extended engagement
10–14 weeks of hands-on work, built for the scope of a growing business, not a quick pass. The longer runway means changes can be tested against how your business actually operates, not just designed on paper and handed over.
Cross-functional review
An assessment of your tools, team workflows, and client layers, identifying where systems, people, and processes are creating friction, without requiring a deep technical dive into every platform you use.
Team-facing SOPs and delegation infrastructure
As a business systems and workflow consultant, the goal isn't just fixing what's broken, it's building what your team can actually run without you.
Structured knowledge transfer
To a designated team member who will lead and sustain the work after the engagement ends. They learn the reasoning behind the systems, not just the steps, so they can adapt them as the business changes.
Ongoing implementation support
As changes go live, the friction shows up in the details, and having someone alongside you means adjustments happen while the work is still in motion rather than after it stalls.
Post-implementation review
One session, 30 days out, to check what's holding and what needs adjusting. Enough time has passed for the real friction points to surface, and they get resolved while the work is still fresh.
Who This Is For
This engagement requires a designated team member — internal or external — available to receive and carry forward the operational knowledge. If you're running solo right now, the Reset is likely the better starting point; the Overhaul is built specifically for businesses with someone in place to sustain the work long-term.
Frequently Asked Questions
How is the Overhaul different from the Reset?
The Reset rebuilds your systems and workflows. The Overhaul does that at a larger scale, and adds structured knowledge transfer to a team member — so the work continues to hold after the engagement ends, even as your business keeps growing.
Do I need to already have a team in place?
Yes — this engagement is scoped around transferring knowledge to a designated person who'll sustain the work going forward. That could be an existing employee, a new hire, or a trusted contractor, as long as they're available throughout the engagement.
What Working Together Looks Like
Ready to Build Something That Lasts?
Book a complimentary 45-minute consultation to talk through where your business is headed — and whether the Overhaul is the right fit for your team right now.
