Privacy Policy
AboveAllAdmin (AAA) Support Services
AboveAllAdmin (AAA) Support Services (“AAA”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains our privacy practices for www.abovealladmin.com and describes how we collect, use, disclose, and safeguard personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act (PIPA), and other applicable privacy legislation.
1. Personal Information We May Collect
Information you provide to us: AAA collects personal and/or business information that you voluntarily provide to us directly, including through email, website contact and inquiry forms, proposal or engagement discussions, and sign-ups for newsletters or promotional material. This may include your name, email address, phone number, business details, inquiry details, and any attachments you choose to send us.
Information collected automatically: When you visit our website, certain information may be collected automatically through cookies and similar technologies, such as browser and device information, pages viewed, referral source, approximate location, and other usage data. This is described further in Section 7 (Cookies and Website Tracking).
Information received in connection with client engagements: In the course of providing services to clients, we may also receive personal information provided by or on behalf of our clients, including information relating to their employees, contractors, customers, vendors, or other business contacts. We use and disclose this information only as necessary to provide the contracted services, in accordance with applicable law and our agreement with the client.
2. How We Use Your Information
Information we collect may be used to:
- Respond to inquiries submitted through our contact or intake forms.
- Prepare proposals and deliver services in connection with a client engagement.
- Improve our website and the experience of visitors and clients.
- Improve our client service and support.
- Administer a survey, promotion, or other site feature, where applicable.
- Send updates related to an inquiry or active engagement, and, where you have consented in accordance with Canada's Anti-Spam Legislation (CASL), occasional company news, resources, or promotional updates.
You may withdraw consent to receive promotional or marketing communications at any time by using the unsubscribe link in any email or by contacting us directly. This will not affect service-related communications necessary to deliver an active engagement.
3. How We Use and Disclose Personal Information
We use personal information for the purpose for which it was provided — for example, to respond to an inquiry, prepare a proposal, or deliver a service you have engaged us for. We do not sell personal information.
We may share information with trusted third-party service providers who support our operations — for example, our email and scheduling platform (Acuity), website hosting and analytics (Google Analytics), payment processor, accounting software, and file-storage or client-management tools — solely to the extent necessary to provide our services, and only where those providers agree to keep the information confidential and secure.
We may disclose your information where required to comply with the law, to enforce our site policies, or to protect our rights, property, or safety, or the rights, property, or safety of others. Non-identifying, aggregate visitor information may be used for internal analysis or shared with third parties for analytics purposes.
4. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to deliver an active engagement, meet legal or accounting obligations, and maintain reasonable business records, after which it is securely deleted or anonymized.
5. Your Access to and Control Over Your Information
You may contact us at any time to:
- Unsubscribe from future marketing emails.
- Request access to the personal information we hold about you.
- Request correction of any inaccurate information.
- Request deletion of your personal information, subject to any legal or contractual retention requirements.
- Raise a concern about how we handle your information.
Please contact us at info@abovealladmin.ca. We will respond to your request within the time required by applicable privacy law.
6. Security
We take reasonable precautions to protect your information, both online and offline. Access to personal information is limited to team members who need it to perform services related to your inquiry or engagement, and information is stored in a secure environment.
No method of transmission over the internet or electronic storage is completely secure; while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Cookies and Website Tracking
Cookies are small files that a website transfers to your device through your web browser, allowing the site to recognize your browser and remember certain information.
We use Google Analytics to understand how visitors interact with our website, including information such as pages viewed, approximate location, device and browser information, and navigation patterns. Google Analytics may use cookies and similar technologies to distinguish visitors and generate usage statistics. We use this information to understand website performance and improve the visitor experience, and we do not intentionally provide Google Analytics with information such as your name, email address, or phone number.
Cookies may also be used to support site navigation and enable forms. You can choose to have your browser warn you before accepting cookies, or turn off cookies entirely through your browser settings. If you turn off cookies, some site features may not function properly. You can still reach us directly by email at info@abovealladmin.ca.
8. Cross-Border Storage and Processing
We use third-party service providers — such as email, productivity, scheduling, website hosting and analytics, payment processing, and accounting platforms — to help operate our business and deliver our services. Some of these providers may store or process personal information on servers located outside Alberta or outside Canada, including in the United States. As a result, your personal information may be subject to the laws of the jurisdiction in which it is stored or processed, including lawful access by government authorities in that jurisdiction. We take reasonable steps to ensure our service providers maintain privacy and security safeguards appropriate to the sensitivity of the information.
9. Children's Privacy
Our website and services are directed to businesses and individuals who are at least the age of majority in their province of residence. We do not knowingly collect personal information from children, and if we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.
10. Terms of Use
Please also review our Terms of Use, which establish the terms, disclaimers, and limitations of liability governing use of our website and services.
11. Your Consent
Where consent is required by applicable law, we obtain consent appropriate to the sensitivity of the information and the purposes for which it is collected, used, or disclosed. By voluntarily providing personal information to us for an identified purpose, you authorize us to use that information for that purpose and other purposes permitted by law. Additional consent will be obtained where required for materially different purposes.
12. Breach Notification
If a privacy breach involving personal information under our control occurs, we will take appropriate steps to contain, investigate, and assess the incident. We will notify the applicable privacy regulator and/or affected individuals where required by applicable law, and will take reasonable steps to reduce the risk of further harm.
13. Changes to This Privacy Policy
If we change this Privacy Policy, we will update this page accordingly.
This policy was last modified on [DATE].
14. Questions or Concerns
If you have a question or complaint about our compliance with this Privacy Policy, including any request regarding your personal information, please contact our Privacy Officer at info@abovealladmin.ca.